Frequently asked questions
Can’t find an answer? Our care team replies within one working day.
Orders
Once your order ships you will receive an SMS and email with a tracking link. You can also see the latest status under My Account → Orders.
Orders can be changed or cancelled within 12 hours of being placed, as long as they have not been dispatched. Contact our care team with your order number.
Yes. Bridal and luxury pieces can be made to measure. Book a consultation at our Lahore or Karachi stores, or message us on WhatsApp to start a virtual fitting.
Shipping & delivery
Standard delivery is PKR 250 and free on orders over PKR 10,000. Express delivery to Lahore, Karachi and Islamabad is PKR 600.
Ready-to-ship pieces arrive in 3–5 working days nationwide. Made-to-order bridal pieces take 6–8 weeks; your stylist will confirm the exact date.
International shipping is coming soon. For now, please contact us for assisted international orders on bridal couture.
Returns & exchanges
Unworn items with tags can be exchanged within 7 days of delivery. Sale, altered and made-to-order pieces are final sale.
Email care@gullbadan.com with your order number and the item you would like to exchange. We will arrange a pickup from your address.
Sizing & fit
Use the size guide on every product page. If you are between sizes we recommend sizing up — complimentary alterations are available at our stores.
Sarees come with an unstitched blouse piece so it can be tailored to your exact measurements.
Payments
Right now we accept cash on delivery: you pay the courier when your order arrives. Card, JazzCash and Easypaisa payments are coming soon.
Cash on delivery is available across Pakistan for orders up to PKR 150,000.